A Software Support (Retail) Engineer job description might include the following responsibilities:

• Provide technical support and assistance to retail customers who are using software products
• Troubleshoot and diagnose software issues and provide solutions to customers
• Document and track customer issues in a ticketing system
• Communicate with customers via phone, email, and chat to provide support and assistance
• Collaborate with development and QA teams to identify and resolve software bugs
• Stay up-to-date with the latest software updates and releases to provide accurate and timely support
• Provide feedback to development teams on customer issues to improve software products
• Proven experience working in retail, POS and software support.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.