Decenternet Outsourcing PH

Application Support Engineer (Retail)

A Software Support (Retail) Engineer job description might include the following responsibilities:

  • Provide technical support and assistance to retail customers who are using software products
  • Troubleshoot and diagnose software issues and provide solutions to customers
  • Document and track customer issues in a ticketing system
  • Communicate with customers via phone, email, and chat to provide support and assistance
  • Collaborate with development and QA teams to identify and resolve software bugs
  • Stay up-to-date with the latest software updates and releases to provide accurate and timely support
  • Provide feedback to development teams on customer issues to improve software products
  • Proven experience working in retail, POS and software support.
  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
Job Category: Engineering
Job Type: Full Time
Job Location: Mandaluyong Philippines

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